Privacy and Cookie Policy

1. Controller and contact

Keller Williams Thailand (KW Thailand) operates kwthailand.com and is responsible for the processing described in this policy.

For questions or privacy requests, contact us through the client LINE OA, agent application LINE OA, or call +66 2 821 6788.

2. Information we collect

When you consent to analytics, we may collect usage information such as pages viewed, language, device, browser, referral source, approximate location, and important button interactions through Google Analytics 4.

When you contact us through LINE, telephone, or an external website, we receive information you choose to provide through that channel. External providers also process information under their own policies.

3. How we use information

We use information only as reasonably necessary to:

• Operate, secure, and troubleshoot the website
• Measure performance and improve content, with consent for analytics
• Respond to property enquiries and process agent applications
• Comply with law and protect legitimate rights

4. Cookies and consent choices

The website uses essential browser storage to remember your cookie choice. Analytics cookies such as _ga and _ga_* are used only after you select “Accept analytics.”

If you decline, the website remains available and Google Consent Mode receives a denied status. You may change your choice at any time through “Cookie settings” in the footer.

5. External providers and transfers

The website connects to Google Analytics, LINE, Facebook, YouTube, Thailand Prop, Capital One, and Keller Williams. These providers may process information outside Thailand under their own privacy policies.

We do not sell website visitors’ personal information.

6. Retention and security

Analytics data is retained according to the settings of our Google Analytics property. Contact information is kept only as needed for enquiries, services, agent applications, and legal obligations.

We use reasonable technical and organisational measures to reduce the risk of unauthorised access, use, disclosure, alteration, or loss.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or lodge a complaint with the relevant authority. Withdrawal does not affect processing lawfully completed before withdrawal.

8. Policy updates

We may update this policy when our services, technology, or applicable requirements change. The latest revision date appears at the top of this page.